Refund & Cancellation Policy

1. Try before you buy

Because every feature can be tried free for 7 days on your own computer, with your own patients, we ask customers to use the trial to decide whether Adhrit HMS suits them before paying. Our refund terms reflect that the product can be fully evaluated in advance, and that a licence is delivered and usable the moment it is paid for.

2. Refund within the first month

You may request a refund of 50% of the amount you paid for a licence if you make the request within 30 days of the date your payment was confirmed.

• This applies to first purchases and to renewals, counted from the date of that payment.
• For multi-year licences, it is 50% of the total amount paid for the term.
• One refund is available per customer and per establishment.
• The remaining 50% covers the licence already delivered, activation, and the support and onboarding provided in that month.

3. When no refund is available

• Requests made more than 30 days after the payment date.
• Licences suspended or ended because of a breach of our Terms of Service or Licence Agreement, including attempts to copy, share or crack the software.
• Convenience fees charged by the payment gateway.
• Custom development, data migration, installation visits, training or other services once they have been delivered, which are quoted and agreed separately.
• Dissatisfaction with a feature that is clearly described as not included, or with an edition that is marked “coming soon”.
• Problems caused by your computer, printer, network, Windows or other software.

4. Duplicate, failed and mistaken payments

If you are charged twice for the same order, if money leaves your account but the payment fails, or if we cannot supply a licence we have taken payment for, we refund the full amount, whatever the date. Payments that fail at the bank are usually reversed automatically by your bank within 5 to 7 working days; if not, contact us with the transaction reference.

5. How to request a refund

Email adhritbusinesssolutions@gmail.com with “Refund request” in the subject, from the email address you bought with, and include:

• your order number or Razorpay payment ID;
• the name of your hospital or clinic; and
• the reason, so we can improve. Telling us the reason does not change whether you are eligible.

You can also use the contact form. We acknowledge every request within 2 working days.

6. Processing and timelines

• We confirm whether the refund is approved within 3 working days of receiving your request.
• Approved refunds are sent to the original payment method (the same card, UPI account or bank account) through Razorpay.
• The money normally reaches you within 5 to 7 working days of approval. The exact time depends on your bank.
• We cannot refund to a different account or in cash.

7. What happens to your licence

When a refund is approved, the licence it relates to is cancelled and the software returns to its unlicensed state on your computer. Your records are not deleted. You can still open, print and export everything you entered. If you buy again later, you continue from where you were.

8. Cancellations

• Before payment: you can leave the checkout at any time. Nothing is charged until payment is complete.
• Renewals: licences do not renew automatically, so there is nothing to cancel. If you do not renew, the licence simply ends at the end of its term.
• After payment: cancelling a paid licence is handled as a refund request under this policy.
• Pre-orders for editions not yet on sale involve no payment and can be withdrawn at any time by telling us.
• By us: if we cancel your licence for any reason other than your breach, we refund the unused part of what you paid.

9. Chargebacks

Please contact us before raising a dispute with your bank; we can usually resolve a problem faster. If a chargeback is raised, we may suspend the related licence until it is resolved, and we will share the order records with the bank to respond to it.

10. Your statutory rights

Nothing in this policy takes away any right you have under the Consumer Protection Act, 2019 or other law that cannot be excluded by agreement.

11. Contact and grievances

Adhrit Business Solutions (proprietor: Harshad Kumar Sharma)
Station Road, Dalauda, Dist. Mandsaur,
Madhya Pradesh - 458667, India
Email: adhritbusinesssolutions@gmail.com
Phone: +91 62600 34689 (Monday to Saturday, 10:00 am to 7:00 pm IST (closed on public holidays))

Grievance Officer: Harshad Kumar Sharma, Proprietor, Adhrit Business Solutions
Address: Station Road, Dalauda, Dist. Mandsaur, Madhya Pradesh - 458667, India
Email: adhritbusinesssolutions@gmail.com (please write “Grievance” in the subject line)
Phone: +91 62600 34689, Monday to Saturday, 10:00 am to 7:00 pm IST (closed on public holidays)

We acknowledge every grievance within 48 hours and aim to resolve it within 30 days of receiving it.