Terms of Service

1. About these terms

These Terms of Service (“Terms”) are an agreement between you and Adhrit Business Solutions (“Adhrit”, “we”, “us”, “our”), a sole proprietorship owned by Harshad Kumar Sharma, with its place of business at Station Road, Dalauda, Dist. Mandsaur, Madhya Pradesh - 458667, India.

Our payment gateway account is registered in the name of Harshad Kumar Sharma under the brand name “Shiv Shakti”. That name may appear on the payment screen, your payment receipt and your bank or UPI statement. It is the same business.

They govern your use of the website at adhritbusinesssolutions.com (the “Website”), your purchase of any licence, and your use of our software, including Adhrit HMS Solo and any later edition (the “Software”), together with any support we provide (together, the “Services”).

By using the Website, downloading or installing the Software, creating an account or placing an order, you agree to these Terms, to our End User Licence Agreement (the “EULA”), and to the policies they refer to: the Privacy Policy, Cookie Policy, Refund & Cancellation Policy and Shipping & Delivery Policy. If you do not agree, please do not use the Services.

If you accept these Terms on behalf of a hospital, clinic, nursing home or other organisation, you confirm that you have authority to bind it, and “you” means that organisation.

This document is an electronic record under the Information Technology Act, 2000 and the rules made under it. It is generated by a computer system and does not require a physical or digital signature.

2. Definitions

• Account: the Adhrit account identified by your email address and password, used to buy and activate licences.
• Customer Data: all information you or your staff enter into the Software, including patient details, bills, payments and reports.
• Device: one physical or virtual Windows computer on which the Software is activated.
• Licence: the time-limited, non-exclusive right to use the Software described in section 9 and in the EULA.
• Licence Period or Term: the period you paid for, which starts on the date your payment is confirmed.
• Order: your purchase of a Licence through the Website or any other method we accept in writing.
• Trial: the free, time-limited and usage-limited evaluation version of the Software.

3. Who may use the Services

The Software is a business tool for hospitals, nursing homes, clinics, diagnostic centres and similar establishments, and for the people who run them. It is not sold to consumers for personal or household use.

You must be at least 18 years old and legally able to enter into a contract under the Indian Contract Act, 1872. You confirm that the information you give us when you create an Account or place an Order is true, complete and kept up to date.

The Services are offered to customers in India. Prices are in Indian rupees, and we do not currently accept orders for use outside India.

4. Your account and password

When you buy a Licence you choose an email address and password. These are used to activate the Software and to manage your Devices. You are responsible for:

• keeping the password confidential and not sharing it outside your organisation;
• everything done using your Account; and
• telling us promptly at adhritbusinesssolutions@gmail.com if you believe someone else has used it.

We never store your password in readable form, so we cannot tell it to you. If you forget it, we will verify that you are the account holder and set a new one with you. We may ask for proof of purchase or of your identity before doing so.

Logins you create inside the Software for your own staff are separate from your Account, and you are responsible for managing them.

5. The Software, editions and the trial

We currently sell Adhrit HMS Solo, licensed for one Device. Adhrit HMS Professional is announced but not yet on sale. Any pre-order or registration of interest for Professional is not a purchase: nothing is charged, and we will confirm the price and terms before you buy.

The features of each edition are described on the Website. We describe them as accurately as we can, but descriptions and screenshots are for guidance; the Software as delivered is what the Licence covers.

The Trial is free and lasts 7 days from the first start, with limits on the number of entries of each kind. It is provided so you can judge whether the Software suits you. It is provided “as is”, without any support commitment or warranty, and we may change or end the Trial at any time. Records you create in the Trial remain on your computer and carry over when you buy.

6. Orders and how a contract is formed

An Order is placed when you complete payment on the Website. A contract between us is formed when your payment is confirmed by our payment partner and your Licence is created. Until then we may decline an Order, for example where a price was shown in error, where we suspect fraud, or where the information given is incomplete or false. If we decline an Order after taking payment, we refund the full amount.

By placing an Order you confirm that you have read and accept these Terms, the EULA and the Refund & Cancellation Policy. The checkout records the version of these documents you accepted.

If a price is displayed wrongly because of an obvious error, we are not obliged to supply the Licence at that price. We will tell you, and you may either pay the correct price or cancel for a full refund.

7. Prices, taxes and offers

Prices are shown on the Website in Indian rupees. The price that applies is the one shown at checkout when you pay.

• Taxes. Where Goods and Services Tax or any other tax applies to your purchase, it is shown at checkout and on your invoice.
• Payment gateway charges. Any convenience fee added by the payment gateway for your chosen payment method is shown to you before you pay, is payable by you, and is not refundable.
• Launch and promotional prices are limited in number or time, apply only to the purchase described in the offer, cannot be combined, and may end without notice once the allocation is used.
• Multi-year terms are paid once, upfront, at the total shown. The rate is fixed for the whole Term you paid for.
• Price changes. We may change prices, plans and offers at any time. A change never affects a Licence you have already paid for. Renewals are charged at the price current on the date you renew.

8. Payment

Payments on the Website are processed by Razorpay Software Private Limited, an RBI-authorised payment aggregator, by UPI, debit or credit card, net banking and other methods it offers. Your payment is also subject to Razorpay’s terms. We do not see or store your card, UPI PIN or bank login details.

We may also accept payment by bank transfer or UPI directly, by written arrangement. In that case the Licence is created when the money reaches our account.

If a payment is reversed, charged back or found to be fraudulent after the Licence was created, we may suspend or cancel the Licence until the matter is resolved.

9. Your licence and the licence period

When your payment is confirmed, you receive a Licence to use the Software on the number of Devices stated for your edition (one Device for Solo), for the Licence Period you paid for, on the terms of the EULA. You activate it by signing in to your Account from inside the Software; no key or file is sent to you.

• No automatic renewal. We never charge you again without your action. To continue after your Licence Period, renew on the Website before it ends.
• Renewing early adds the new Term to the end of your current one, so you lose no days.
• When a Licence ends, the Software stops accepting new entries. You can still open, search, print and export all of your existing records. We do not delete, lock or hold back your Customer Data.
• Changing computers. You may move your Licence to a replacement Device. To prevent misuse, self-service transfers are limited to three in any twelve months; beyond that, contact us and we will help where the reason is genuine.

10. Acceptable use

You agree not to, and not to let anyone else:

• copy, sell, rent, lend, sub-license, share or distribute the Software or your Licence, or use it for anyone else’s business;
• use one Licence on more Devices than it allows, or share Account credentials between separate establishments;
• decompile, disassemble, reverse engineer, or try to extract the source code of the Software, except to the extent the law expressly allows despite this restriction;
• remove, bypass, disable or tamper with licence checks, activation, trial limits, update verification or any other protection;
• modify the Software, or make or distribute patches, cracks, key generators or modified copies;
• use the Software or Website for anything unlawful, including storing data you are not permitted to hold;
• attack, overload, probe or scan our servers or the Website, or try to access accounts or data that are not yours;
• use the Software, its screens, documentation or output to build or train a competing product.

Breaking this section is a serious breach. We may suspend or end the Licence without refund, and we reserve all our rights under the Copyright Act, 1957, the Information Technology Act, 2000 and other applicable law.

11. Your data and your responsibilities

Your Customer Data is yours. It is stored on your own Device and, if you switch on backup, in your own Google Drive. We do not receive it, host it or have access to it in the ordinary course of providing the Services. How we handle the limited information we do receive is set out in the Privacy Policy.

Because the data is under your control, you are responsible for:

• complying with the laws that apply to you as a healthcare provider, including the Digital Personal Data Protection Act, 2023, rules on medical records, and any requirements of schemes you participate in (such as Ayushman Bharat);
• having a lawful basis and, where needed, the patient’s consent to record their information;
• the accuracy of what your staff enter, and of bills, receipts and reports you issue;
• the security of your computer: Windows updates, antivirus, physical security, and who has access to it;
• keeping backups. The Software offers daily backup to Google Drive and backup to a file. You are responsible for switching these on and checking that they work.

If you ask us for help that requires us to see your screen or your data (for example, in a remote support session), we will only look at what is needed to help you, will not copy or keep it, and will treat it as confidential.

12. Not a medical device; no medical advice

The Software is an administrative and billing tool. It is not a medical device, does not make diagnoses or clinical decisions, and does not give medical advice. It must not be relied on for any clinical purpose. All clinical decisions remain the responsibility of qualified medical professionals.

13. Updates and changes to the Software

During your Licence Period you receive updates to your edition at no extra charge. Updates are announced inside the Software and installed by your administrator. We check each update is genuine before it installs, and the Software takes a backup first.

We may add, change or remove features over time. We will not remove a core function of your edition (registration, billing, admissions, lab billing, cashbook, printing or backup) during a Licence Period you have paid for. New modules or editions may be offered at an additional price.

We support the current version of the Software. If a problem is fixed in a newer version, we may ask you to update before we investigate further.

14. Support

Support is included during your Licence Period. It covers help with installing, setting up and using the Software, and investigating faults in it.

• How to reach us: the Feedback & Support form inside the Software, email to adhritbusinesssolutions@gmail.com, or the form on our Contact page.
• Hours: Monday to Saturday, 10:00 am to 7:00 pm IST (closed on public holidays).
• Response: we aim to respond within one working day. Response times are a target, not a guarantee.

Support does not include: problems with your computer, printer, network, Windows or other software; recovering data that was not backed up; entering or correcting your data; training beyond reasonable help with using the Software; custom reports, new features or changes made just for you; or visits to your premises. We may offer these separately at a price agreed in advance.

15. Third-party services

Some features rely on services run by other companies, each under its own terms: Google Drive for backup, Razorpay for payments, Microsoft Windows as the operating system, and Cloudflare, which hosts the Website and our licence service. We are not responsible for the availability or actions of these services. If a third party changes or withdraws a service, we will try to provide a reasonable alternative but cannot guarantee one.

16. Intellectual property

The Software, the Website, our logos and the name “Adhrit”, and all documentation, designs, text and images we provide, are owned by us or our licensors and protected by copyright, trade mark and other laws. The Licence gives you only the rights set out in these Terms and the EULA. All other rights are reserved.

Your hospital’s name, logo, letterhead and Customer Data remain yours. You give us permission to use them only to the extent needed to provide the Services to you.

17. Feedback

If you send us suggestions or ideas, we may use them to improve our products without any obligation to you. We will not name you or your hospital publicly without your permission.

18. Confidentiality

Each of us will keep confidential any non-public information the other shares in connection with the Services, use it only for that purpose, and protect it with reasonable care. This does not apply to information that is already public, independently developed, or that must be disclosed by law or by order of a court or authority.

19. Warranty and disclaimer

We warrant that, during your Licence Period, the Software will perform substantially as described on the Website when used on a supported version of Windows in line with our instructions. If it does not, tell us. Our only obligation, and your only remedy, is for us to use reasonable efforts to fix the problem, or, if we cannot do so within a reasonable time, to end the Licence and refund the unused portion of the fee for the affected period.

Apart from that, and to the fullest extent permitted by law, the Services are provided “as is” and “as available”. We do not promise that the Software will be free of errors, uninterrupted, compatible with every computer or printer, or suitable for a purpose we have not described. Nothing in these Terms limits any right you have that cannot be limited by law.

20. Limitation of liability

To the fullest extent permitted by law:

• we are not liable for any indirect, incidental, special or consequential loss, or for loss of profit, revenue, business, goodwill or anticipated savings;
• we are not liable for loss or corruption of data, except to the extent it was caused by our breach of these Terms and could not have been avoided by you keeping backups as described in section 11;
• we are not liable for any clinical, billing or business decision made using the Software or its output;
• our total liability to you for all claims arising from or relating to the Services, however caused, is limited to the amount you paid us for the Licence in the twelve months before the event giving rise to the claim.

Nothing in these Terms excludes liability for fraud, or for any liability that cannot be excluded by law.

21. Indemnity

You agree to compensate us for any loss, damage, cost or expense (including reasonable legal fees) arising from a claim by a third party, including a patient or an authority, that results from your Customer Data, your breach of these Terms or the EULA, or your breach of any law.

22. Suspension and termination

You may stop using the Services at any time. Refunds are governed by the Refund & Cancellation Policy.

We may suspend or terminate your Account or Licence, with notice where practical, if you seriously breach these Terms or the EULA, if a payment is reversed or fraudulent, or if we are required to by law. Where we terminate for a reason other than your breach, we refund the unused portion of the fee you paid.

On termination, your right to use the Software to create new entries ends. Your existing records stay on your computer and remain yours; you may continue to open and export them. Sections that by their nature should survive, including sections 10, 11, 16, 18, 19, 20, 21, 24 and 26, survive termination.

23. Events beyond our control

Neither of us is responsible for a delay or failure caused by events beyond reasonable control, such as natural disasters, epidemics, war, riots, government action, power or internet failures, or failures of third-party services. The affected party will tell the other and resume as soon as it reasonably can.

24. Governing law and disputes

These Terms are governed by the laws of India. If a dispute arises, please contact us first; most problems are solved quickly by talking. We will both try in good faith to resolve it within 30 days of written notice.

If it is not resolved, the dispute will be subject to the exclusive jurisdiction of the courts at Mandsaur, Madhya Pradesh, without prejudice to any right you have to approach a consumer commission or other forum that the law gives you.

25. Changes to these terms

We may update these Terms from time to time, for example when we launch a new edition or when the law changes. The date at the top of this page shows when they last changed. For material changes we will give notice on the Website or inside the Software before they take effect. The Terms in force when you placed an Order continue to apply to that Order for its Licence Period, except for changes required by law.

26. General

• Entire agreement. These Terms, the EULA and the policies they refer to are the whole agreement between us about the Services and replace any earlier discussions.
• Order of precedence. If these Terms and the EULA conflict, the EULA applies to the use of the Software and these Terms apply to everything else.
• Severability. If a court finds any part unenforceable, the rest continues to apply.
• No waiver. If we do not enforce a right straight away, we may still enforce it later.
• Assignment. You may not transfer your Licence or these Terms without our written consent. We may transfer them to a successor to our business, and will tell you if we do.
• Notices. We send notices to the email address on your Account or show them in the Software. You send notices to adhritbusinesssolutions@gmail.com or to our address below.
• Language. These Terms are written in English. If we provide a translation, the English version prevails.

27. Contact and grievance officer

Adhrit Business Solutions (proprietor: Harshad Kumar Sharma)
Station Road, Dalauda, Dist. Mandsaur,
Madhya Pradesh - 458667, India
Email: adhritbusinesssolutions@gmail.com
Phone: +91 62600 34689 (Monday to Saturday, 10:00 am to 7:00 pm IST (closed on public holidays))

In line with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, our grievance officer is:

Grievance Officer: Harshad Kumar Sharma, Proprietor, Adhrit Business Solutions
Address: Station Road, Dalauda, Dist. Mandsaur, Madhya Pradesh - 458667, India
Email: adhritbusinesssolutions@gmail.com (please write “Grievance” in the subject line)
Phone: +91 62600 34689, Monday to Saturday, 10:00 am to 7:00 pm IST (closed on public holidays)

We acknowledge every grievance within 48 hours and aim to resolve it within 30 days of receiving it.